Returns & Refunds Policy
No Returns for Perishable Products:
Due to the nature of our products, we do not accept returns. Our items contain living organisms and organic materials that require specific environmental conditions to remain effective. Once shipped, we cannot verify how the products were handled after delivery, including exposure to extreme temperatures or contamination.
Defective or Damaged Products:
If your order arrives with damaged packaging or defective products, please contact us within 24 hours of delivery. Provide a detailed description of the issue along with clear photos to help us resolve the problem. Resolutions may include a replacement or partial refund, depending on the situation.
Processing Claims:
All claims are reviewed within 5 business days of receiving the required information. We strive to ensure a fair and timely resolution for every customer.